This notice explains what happens to information about you when you use AW8 in Singapore. It follows the order in which you meet us: reading these pages, opening an account, playing and claiming promotions, and contacting customer service.
Reading these pages
Every page here can be read without an account. Our web server records ordinary visit data: IP address, browser and device type, the page requested and the time of the request. We use it to keep the pages available and to stop abusive traffic. It is not combined with account data and is not used to profile readers.
Cookies are limited to those a page needs to load and display. The welcome calculator, the streak ladder, the rebate estimator and the rescue calculator work entirely in your browser: the figures you type into them are not sent anywhere. Blocking or clearing cookies does not stop any page from working.
The Open My Account and Member Login buttons, and the buttons inside articles, take you to the AW8 lobby. These pages have no forms, so nothing is passed along with that click apart from what any browser sends when it opens a link.
Opening an account
Registration asks for the details the sign-up form shows, which you must give truthfully and keep up to date. A verified phone number may be needed before a withdrawal. AW8’s terms set 18 as the minimum age; our Singapore pages are written for readers aged 21 and over.
Playing and claiming promotions
Your account keeps the records needed to run it: deposits, withdrawals, transfers between your Main Wallet and product wallets, bets, promotion claims, rebate, mission and streak records, points, AW8 Mall redemptions and the payment accounts you use. These records let us credit the Instant Rebate, check turnover, confirm a streak or a Weekly Rescue claim, count Mall points and set your VIP tier.
Promotions are limited to one per person, household, IP address, e-mail address, telephone number, card or payment account and device. To apply that rule we compare these details across accounts. Some promotions also ask you for something directly: a screenshot of an app deposit, a bet ticket ID for First Game on Us, proof of a VIP level for the VIP Transfer Plan, or an identity document for the Birthday Bonus. Those items are used only to check the claim they were sent for.
Withdrawals go to payment accounts in your own name. When a withdrawal or a claim needs an identity check, customer service tells you which documents are needed and what they are used for.
Contacting customer service
Messages you send through Live Chat, WhatsApp or Telegram customer service are kept with your account so that a claim, a complaint or a question can be followed up. We never ask for your password or a one-time code in any of these channels.
Questions about your information
To ask what we hold about you, to correct a detail or to ask about closing or pausing your account, message 24/7 Live Chat from inside your account. Some records, such as transaction history, may need to be kept after an account is closed where the law or the prevention of fraud requires it; customer service explains what applies to your case.